Platform/Cascading orchestration

Set up the rule. The rule executes.

The dashboard's automations respond to events in your business and determine the channel, frequency, and fallback strategy for each contact, without requiring manual intervention.

Triggers by event Automatic fallback Cadence per contact
Automation

Tools that work for you.

In the dashboard, each rule is a visual flow: the event enters, the rule makes a decision, and the result is sent back to the contact's profile.

Your business triggers

Abandoned cart, restock, overdue invoice: any event from the CRM or API triggers the right rule.

Automatic fallback

No delivery? The message moves on to the next channel, and the confirmation is recorded in the profile.

Cadence and limits

Business hours, maximum frequency, and breaks per contact. You set the limits, and the system follows them.

The ruler editor

The ruler, just as you draw it.

Each automation is a visual flow: the event enters, the rule determines the channel, wait time, and condition, and the result is returned to the contact's profile. Here are two examples set up on the dashboard.

Welcome after registrationDraftPublish
New registrationTrigger · contact created
Wait 5 minutesWaiting time
Send RCSTemplate: Welcome
Was it delivered?Condition · trigger status
No
Send SMSSame text, different route
Yes
FinishWelcome gift

Welcome after registration. Every new subscriber receives a welcome RCS message. If the device doesn't support it, the same content is immediately sent via SMS, so no one is left out.

Recovery from a delivery failureDraftPublish
Shot not deliveredTrigger · status event
Wait 30 minutesRetry window
Forward via SMSAlternative route
Delivered now?Condition · trigger status
No
List: UnattainableSet aside for review
Yes
FinishDelivered on the second attempt

Recovery from a delivery failure. When a call doesn't go through, the system waits, tries a different route, and, if it still fails, adds the contact to a list for follow-up. No record is lost.

How to create

Ready in minutes, just the way you like it.

Start with a ready-made template or build it from scratch. In either case, you’ll use a visual workflow in the dashboard—no coding required and no need to open a ticket with the engineering team.

Based on a model

Welcome, abandoned cart, billing, reactivation. Open a ready-made template, replace the text with your own, and publish. The ad goes live in minutes.

From scratch

Drag the trigger, wait, action, and condition, and connect the steps in the visual flow. You design exactly the rule your use case requires.

TriggerThe event that triggers the workflow: registration, purchase, delivery status.
WaitA break between stages, lasting anywhere from a few minutes to several days.
ActionSend RCS, SMS, voice messages, or WhatsApp messages using a template.
ConditionDetermine the path based on the trigger status or a contact detail.
ListMove the contact to a segment for later use.
StopClose the case for that contact.

You set up the rule once, and it runs on its own, 24/7. Each contact receives the right channel at the right time, with automatic fallback, and the result of each step is recorded in the profile and the report.

Rulers that convert

Each automation step moves a number.

Rules aren’t triggered just for the sake of it. Each one exists to recover revenue, bring back a customer, or ensure a payment. The primary channel is tried first; the fallback ensures delivery; and attribution shows what each step yielded.

Retail

Tow truck service

Anyone who abandons their cart receives the offer on the highest-value channel. If no purchase is made, the offer moves down to the next channel until a conversion is made.

Shopping cart RCS + offer SMS + coupon Purchase

Up to 39%the carts back, without any manual labor.

Gambling and iGaming

Reactivation and deposit

Inactive customers receive the bonus at the right time. If there is no response, the system tries another channel before giving up on the contact.

Inactive for 7 days SMS + bonus RCS + odds Deposit

~30×return on investment in reactivation campaigns.

Fintech

Billing and invoicing

The bill arrives with a payment button. If it remains unpaid, the reminder escalates from a text message to a voice notification.

Overdue bill RCS + pay Reminder SMS Paid

More paymentsearly payments and fewer defaults.

The waterfall

From the richest channel to the most reliable one.

The funnel starts where conversion rates are highest and continues down until the sale is made. No leads are lost, no opportunities are wasted.

RCS SMS Voice / IVR WhatsApp

The order can be configured by ruler and by segment

Draw your first ruler today.

In a 30-minute demo, we’ll set up a real-world automation solution tailored to your needs.

sintalk.com.br · [email protected]